In New Mexico, your insurer has a legal duty to acknowledge claims, to adopt and implement standards for prompt investigation of your claims, to affirm or deny coverage on claims within a reasonable time, and to attempt in good faith to effectuate prompt, fair, and equitable settlements when liability has become reasonably clear. Unfortunately, when the time comes for your insurer to uphold its contractual promises, you may experience the runaround. Your insurance company may outright deny your claim without a proper investigation, delay the payment of your claims, or try to offer to pay you significantly less than what your claim is worth. In some circumstances, the insurance company may even misrepresent your rights under the insurance policy. In each of these circumstances, the insurance company may have breached its legal duties under New Mexico and acted in “bad faith.”
If you think your insurance company is acting in bad faith on your claims, you have specific contractual rights under New Mexico law. Our team at Martinez, Hart, Sanchez & Romero, P.C. are experts in handling bad faith insurance claims against insurance companies. We are here ready to listen and review your case to determine whether your insurance company complied with New Mexico law.